Returns
Clear. Practical. Trustworthy.
The 2ml vial is your judgement tool. It is the gate the skin uses to answer.
Do not break the seal until the skin has spoken. The 50ml is a Claim, not a sample.
Return the unopened 50ml Claim within the ritual return window according to the return instructions enclosed in your House case.
Once the seal is broken, the Claim has been made. Opened bottles are not returnable under the ritual return, unless legally required.
Promethia handles returned packaging, vials and bottles in line with cosmetic safety and responsible disposal standards.
For specific return windows, addresses and instructions, refer to the return instruction card included in your House case, or write to the House.